Frequently Asked Questions.
01. The order
How do you ship packages?
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
02. Shipment
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.
ORDER CANCELLATION
You can easily cancel your order until it is shipped. If your order has been paid and you need to make a change or cancel an order, please make sure to contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
REFUNDS
Your satisfaction is our #1 priority. Therefore, if you can request a refund for faulty products.
If you did not receive the product within the guaranteed time (45 days, not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Drunkartist (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of MinistryOfPaws.com .
Drunkartist may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Drunkartist to a corresponding counterclaim. Once you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
EXCHANGES
Please verify that the correct product is ordered by checking your cart during checkout and your confirmation email. If we have sent you the wrong order or a different variant from what you ordered, we will exchange it. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. Thanks for shopping at MinistryOfPaws!